Why hasn't my withdrawal arrived?
This page explains how withdrawals are processed and what to do if yours hasn’t arrived yet.
At MoonX.bet, most withdrawals are processed securely. If your funds haven't shown up yet, here's what to check:
✅ Step 1: Look for Email Notifications
When you submit a withdrawal request, you'll receive an initial email confirmation that looks like this:
Once your withdrawal is reviewed and sent, you'll get a second email with a TxID:
Didn't get an email? Check your spam folder or verify the email on your MoonX account.
⛓ Step 2: Track Your Transaction on the Blockchain
Click the TxID in the email to view on the blockchain.
Confirmed: Your funds have been sent successfully.
Pending: The blockchain network may be experiencing congestion — please allow a few more minutes.
⚠️ Step 3: Double-Check the Wallet Address
Ensure the address is correct.
Make sure it's on the right chain (e.g., SOL for Solana).
Confirm the wallet supports the selected token.
MoonX.bet cannot recover funds sent to a wrong address.
🛡 Step 4: Manual Review (Only if applicable)
All withdrawals are processed in real time, unless flagged for AML compliance review. This may occur for:
Unusual account activity
Regulatory verification
Other compliance-related checks
If a manual review is required, you’ll be notified via email.
📩 Still Need Help?
If it's been over 10 minutes since your “Withdrawal Completed” email and you still haven't received the funds, contact our support:
Email: [email protected]
Telegram: @moonx_bet_community
Please include:
Your MoonX account email
Amount & currency
Destination wallet address
Transaction ID (if available)
MoonX.bet is committed to delivering fast, secure, and smooth withdrawal experiences. Thanks for your trust!
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