Why hasn't my withdrawal arrived?

This page explains how withdrawal are processed and why your withdrawal haven't arrived yet

At MoonX.bet, most withdrawals are processed securely. If your funds haven't shown up yet, here's what to check:

✅ Step 1: Look for Email Notifications

When you submit a withdrawal request, you'll receive an initial email confirmation that looks like this:

Once your withdrawal is reviewed and sent, you'll get a second email with a TxID:

Didn't get an email? Check your spam folder or verify the email on your MoonX account.

⛓ Step 2: Track Your Transaction on the Blockchain

• Click the TxID in the email to view on the blockchain.

• If the transaction has confirmations, your funds are sent.

• If pending, it may be due to network congestion—wait a few more minutes.

⚠️ Step 3: Double-Check the Wallet Address

• Ensure the address is correct.

• Make sure it's on the right chain (e.g., SOL for Solana).

• Confirm the wallet supports the selected token.

MoonX.bet cannot recover funds sent to a wrong address.

🛡 Step 4: Manual Review or Delay

Sometimes, withdrawals need extra review for:

• Large withdrawals

• First-time withdrawals

• Suspicious activity

You'll be notified by email once the review is complete.

📩 Still Need Help?

If it's been over 10 minutes since your “Withdrawal Completed” email and you still haven't received the funds, contact our support:

• Email: [e-mail]
• Telegram: @moonx_bet_community

You can also seek help from our Help Center for a live assistant

Please include:

• Your MoonX account email

• Amount & currency

• Destination wallet address

• Transaction ID (if available)

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_{MoonX.bet is committed to delivering fast, secure, and smooth withdrawal experiences. Thanks for your trust!}